Guarantee of Service Excellencesm
At Delta Dental, we take pride in delivering the highest
quality service—every time. That's why we offer a comprehensive
service guarantee called our Guarantee of Service Excellence
(GOSE) to each of our customers and brokers/consultants. Our GOSE program guarantees quality
customer service in writing and is backed by a comprehensive
refund policy.
GOSE provides measurable service goals that range from claims
savings to ID cards to claims processing. Each plan (Delta Dental Premier,
Delta Dental PPO,
DeltaPreferred
Option, DeltaCare,
and Voluntary
Plans) offers its own GOSE. Depending on the plan you
select, your company may be eligible for several service guarantees.
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