| 1. |
Significant Cost Savings
Delta Dental provides a comprehensive package of benefits, coupled with superior cost management techniques.
- Dentist's fees are pre-approved against specified fee criteria for cost effectiveness.
- Contracting dentists accept these agreed upon fees and your employees'
co-payments are calculated off these negotiated dentist fees rather than the dentists' submitted charges.
- No Balance Billing - cost savings are not shifted to employees. Members cannot be billed for the difference between the participating dentist's submitted charge and the Delta Dental allowed charge, further reducing employee out-of-pocket expenses.
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| 2. |
Hassle-Free Customer Service
We'll resolve your questions immediately over the phone or we guarantee an initial update within one business day and continuous follow up through resolution.
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| 3. |
No Claim Forms
All participating dentists complete and forward all claims directly to Delta Dental of Massachusetts, thereby eliminating the paperwork for members.
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| 4. |
Quick Processing of Claims
During the course of a policy year, over 90% of the group's claims will be processed accurately within 15 business days.
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| 5. |
National Provider Network
Delta Dental offers access to a nationwide network of dentists. Over 161,000 dentist locations—or three out of every four dentists—participate in our DeltaPremier USA plan. So your members will be hard pressed to find a dentist who doesn't contract with us.
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| 6. |
Excellent Quality Control
As part of our corporate philosophy, we continuously look for ways to improve necessary controls to ensure that high standards of dental care continue to be furnished to patients. Our quality assurance system is comprised of:
- Utilization reviews to ensure appropriateness of care
- Audits and site visits
- Dentist credentialing
- Customer satisfaction surveys
- Grievance tracking and resolution
- Dental case management and outcomes research
- Research studies aimed at identifying alternatives to treating and curing dental disease
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| 7. |
Service Excellence
Many competitors talk about providing the elusive goal of excellent service—we guarantee it. Our Guarantee of Service Excellence guarantees quality customer service in writing and is backed by a comprehensive refund policy.
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| 8. |
Financial Strength and Stability
Nothing speaks more clearly about the stability of our customer relationships than our account retention rate, which has averaged 98% over the last six years. Our specialization as a dental benefits-only dentist demands a secure financial foundation. Standard & Poor's, Wall Street's premier insurance ratings analysis firm, assigned Delta Dental of Massachusetts a double A minus rating. Double A minus is one of the top ratings for financial strength.
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| 9. |
Our Commitment to Oral Health
Our mission is to improve the oral health of the residents throughout the regions we serve. Despite advances in dental care today however, many Americans lack access to dental care. In response to this crisis, we have:
- Established The Oral Health Foundation to award annual grants to organizations that are working towards reducing oral health disparities in minority and disadvantaged populations across Massachusetts.
- Participated in the Governor's Special Legislative Commision on oral health, studying racial and income disparities that impact oral health.
- Lobbied lawmakers to revise Medicaid reimbursements to dentists.
- Continued to focus on non-invasive, evidence-based care studies at our innovative Oral Health Center in Westborough, Massachusetts.
- Entered into a landmark study with The Forsyth Institute and Harvard University School of Dental Medicine to compare surgical versus medical treatments for gum disease. A $2 million grant from the National Institute of Craniofacial and Dental Research is funding this groundbreaking research.
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